Privacy Policy
Modera Solutions ("we," "us," or "our") operates moderasolutions.com and delivers AI-driven software, web, and mobile development services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage us for services. By using our website, you agree to the practices described here.
1. Information We Collect
Information You Provide Directly
- Contact and inquiry data: Name, email address, company name, phone number, and project details submitted through contact or consultation forms.
- Contractual and billing data: Business details, payment information, and any information necessary to fulfil a signed agreement or statement of work.
- Communications: Emails, messages, and other correspondence you send us.
Information Collected Automatically
- Usage data: Pages visited, time spent, referring URLs, and navigation paths.
- Device and browser data: IP address, browser type, operating system, and screen resolution.
- Cookies and similar technologies: Session cookies, analytics identifiers, and preference tokens (see Section 5).
Information from Third Parties
We may receive limited information about you from analytics providers, advertising platforms, or publicly available professional sources (such as LinkedIn) when relevant to a business inquiry.
2. How We Use Your Information
We use the information we collect to:
- Respond to enquiries and provide requested services.
- Prepare proposals, statements of work, and project deliverables.
- Process payments and manage billing.
- Communicate project updates, milestones, and support responses.
- Improve our website, services, and internal processes.
- Send relevant marketing communications where you have opted in or where we have a legitimate business interest — you may opt out at any time.
- Comply with applicable laws and legal obligations.
- Protect against fraud, abuse, and security threats.
We do not sell your personal information to third parties.
3. Legal Basis for Processing (EEA / UK Visitors)
If you are located in the European Economic Area or United Kingdom, we process your personal data under one or more of the following legal bases:
- Contract: Processing necessary to perform a contract with you or to take pre-contractual steps at your request.
- Legitimate interests: Improving our services, security monitoring, and direct marketing to existing clients.
- Consent: Where you have given explicit consent, such as subscribing to our newsletter.
- Legal obligation: Compliance with applicable laws and regulations.
4. How We Share Your Information
We share information only as described below:
- Service providers: Trusted third parties who assist us in operating our website and delivering services (e.g., cloud hosting, payment processors, email platforms, analytics providers). These parties are contractually required to protect your information.
- AI and LLM platforms: Projects may involve third-party AI services (e.g., OpenAI, Google Cloud AI). Data shared with these platforms is governed by their respective privacy and data processing terms.
- Legal requirements: We may disclose information if required by law, court order, or government authority, or to protect the rights and safety of Modera Solutions and others.
- Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you before your information becomes subject to a different privacy policy.
5. Cookies and Tracking Technologies
We use cookies and similar technologies for the following purposes:
- Essential cookies: Required for core website functionality (e.g., session management).
- Analytics cookies: Help us understand how visitors interact with our site (e.g., Google Analytics). Data is aggregated and anonymised where possible.
- Preference cookies: Remember your settings and choices.
You can control cookies through your browser settings. Disabling certain cookies may affect website functionality. We do not use cookies for cross-site behavioural advertising without your consent.
6. Data Retention
We retain personal information for as long as necessary to fulfil the purposes described in this policy, to comply with legal obligations, and to resolve disputes. Client project files are retained for up to 6 months following project completion as a courtesy backup, after which they may be permanently deleted. Marketing data is retained until you opt out or request deletion.
7. Data Security
We implement appropriate technical and organisational measures to protect your information against unauthorised access, alteration, disclosure, or destruction. These include access controls, encrypted communications, and secure development practices. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
8. Your Rights and Choices
Depending on your location, you may have the right to:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request that we correct inaccurate or incomplete information.
- Deletion: Request that we delete your personal information, subject to legal retention requirements.
- Restriction: Request that we restrict processing of your information in certain circumstances.
- Data portability: Request your data in a structured, machine-readable format where applicable.
- Objection: Object to processing based on legitimate interests, including direct marketing.
- Withdraw consent: Where processing is based on consent, withdraw it at any time without affecting the lawfulness of prior processing.
To exercise any of these rights, contact us at contact@moderasolutions.com. We will respond within 30 days.
9. International Data Transfers
Modera Solutions operates globally and your information may be transferred to and processed in countries other than your own. We take appropriate steps to ensure that transfers comply with applicable data protection laws, including using standard contractual clauses where required.
10. Children's Privacy
Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us and we will delete it promptly.
11. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.
12. Changes to This Policy
We may update this Privacy Policy periodically. When we make material changes, we will update the effective date below and, where appropriate, notify you by email or a prominent notice on our website. Continued use of our website after changes constitutes acceptance of the updated policy.
13. Contact Us
If you have questions or concerns about this Privacy Policy or how we handle your data, please contact us:
Effective Date: May 2026