Welcome to Modera Solutions. As an AI-driven development agency specialising in mobile applications, web platforms, and digital branding, we are committed to transparency and excellence. The following terms outline our mutual obligations throughout the development lifecycle.
We leverage agile methodologies to ensure rapid delivery. Our standard timelines and revision cycles are as follows:
Modera Solutions offers a 100% money-back guarantee on the mockup stage of your project. If the initial designs do not meet your expectations, you are entitled to a full refund.
Refunds are void under the following conditions:
To ensure security and project integrity, please adhere to our official communication channels:
By accessing this website or purchasing services from Modera Solutions, you agree to follow these Terms and Conditions and any applicable laws. If you do not agree, please do not use our website or services.
Modera Solutions provides software, AI, product design, consulting, and related professional services. Specific deliverables, timelines, and acceptance criteria are defined in a written proposal, statement of work (SOW), or signed agreement. If there is a conflict, the signed SOW or agreement controls.
To deliver successfully, we may require timely access to information, systems, feedback, and decision-makers. You agree to provide accurate project inputs, confirm priorities, and review deliverables within reasonable timelines. Delays caused by missing inputs, blocked access, or late approvals may affect schedules and outcomes.
If requirements change after scope is agreed, we will document the change, update estimates, and request written approval before proceeding. This protects both parties and keeps delivery predictable.
Fees are defined in the proposal or SOW. Invoices are due based on the agreed payment schedule. Late payments may pause work until the account is current. Taxes, bank fees, and payment processing fees may apply depending on your location and payment method.
Because services involve time and delivery work, refunds are generally not provided for completed work. If you cancel an engagement, you are responsible for fees related to work already performed and any committed costs. Any refund exceptions must be agreed in writing.
Unless otherwise stated in a signed agreement:
Projects may involve third-party platforms (e.g., cloud providers, APIs, analytics, LLM services). Your use of these tools is governed by their terms. You are responsible for third-party fees unless the SOW states otherwise. We are not liable for third-party outages, pricing changes, or policy updates.
Both parties agree to keep confidential information private and use it only to perform the agreed services. Confidential information does not include information that is publicly available, already known prior to disclosure, or independently developed without using confidential materials. If an NDA exists, the NDA governs confidentiality terms.
We apply reasonable security practices appropriate to the engagement, such as access control, least privilege, and secure development workflows. You are responsible for granting access safely and ensuring your environment meets your security requirements. We recommend not sharing sensitive production data unless a written agreement and secure process are in place.
You agree not to misuse the site, attempt unauthorised access, introduce malware, scrape restricted content, or interfere with functionality. We may suspend access for misuse or harmful behaviour.
We provide services and the website "as is" and "as available." While we aim for reliable outcomes, software and AI systems may produce unexpected results. We do not guarantee uninterrupted availability, error-free operation, or specific business outcomes unless explicitly stated in a signed agreement.
To the maximum extent allowed by law, Modera Solutions is not liable for indirect, incidental, special, or consequential damages (including lost profits, lost data, or business interruption). Our total liability is limited to the amount paid to Modera Solutions for the specific services in the three months prior to the claim, unless otherwise required by law.
Either party may terminate an engagement according to the signed agreement or SOW. Upon termination, you will pay for work completed up to the termination date and any non-cancelable commitments. Upon request and subject to payment, we will provide reasonable handover materials defined in scope.
These Terms are governed by the laws specified in your signed agreement or SOW. If no governing law is specified, you agree that disputes will be handled in a mutually agreed jurisdiction.
We may update these Terms from time to time. The latest version will be posted on this page with an updated effective date. Continued use of the website after changes means you accept the updated Terms.
Effective Date: May 2026